Shopping Cart

Terms and Conditions

We hope you are pleased with all your purchases from Allergy Best Buys. All our products are guaranteed for a minimum of one year against defective materials or workmanship. Any product treated in accordance with the care instructions given and found to be defective within this time will be replaced or repaired at our discretion free of charge and we will refund the cost of return postage.

In the event of a product not being what you require please let us know in writing by email or post within 14 working days of receipt stating the reason for return. Please return your goods within a reasonable time, normally 28 days. We kindly request that returned goods should be unused, in the original packaging and in a fully resalable condition. Return postage is your own responsibility; please obtain proof of posting from the Post Office.

You can contact our friendly helpful staff by email at or by post at:

Allergy Best Buys
Whistl Fulfilment South West
Woodview Road

We will then arrange a refund, exchange or repair for you where applicable. If you have any queries please call us Mon-Fri 8am to 10pm, Sat-Sun 10am to 4pm: 01274 56 56 99

Restocking Charge
All bespoke items, mattresses, vacuum cleaners and SAD lamps returned for reasons other than faults will be subject to a restocking charge of 15% of the sales value of the goods, and must be returned by the customer at their own expense. Refunding minus 15% will be promptly made once the goods have been received back in as new, resalable condition. 

Please Note We are unable to refund or exchange masks, bedding, towels, DermaSilk garments, creams, lotions, shampoos and treatments or items for personal care for reasons of hygiene and safety if the product has been opened.This does not affect your statutory rights.

We aim to give our customers the best possible service and sell them excellent quality products that genuinely help with their allergic conditions. We’d love to hear your comments on how we’re doing, and your suggestions for our product range, at

Yours faithfully,